A unified solution for more impactful programs
Happier members and improved health outcomes
Increased resulted rates for historically non-compliant members year over year by 48%*
world-class client and customer Net Promoter Score
2M gap closures in 2020 for health plan members supported through our virtual care platform **
first-time participants with abnormal test results are up to 2x more likely to seek appropriate care *
How it Works:
We create a program design based upon multiple factors, including medical history and risk, to optimize impact
Our personalized omnichannel engagement capabilities motivate members to take action
We offer consumer-friendly at-home lab tests and manage all fulfillment and operational needs
Members are continuously notified on the status of their sample, and we provide program education and support services for the optimal experience
We provide real-time reporting insights, clinical oversight, and telehealth for member care coordination
Engagement that meets the member where they are
Custom IVR scripts, live agents, text/SMS
Collaboration with an in-home health partner to close more care gaps
Physician oversight and telehealth consultations
Remote pharmacist outreach, on-site kit distribution, education, and support
Co-branded online experience
Co-branded, custom email templates targeting specific segments
Custom branding experience inside or outside kit
Co-branded and customized letters/postcards sent to members
Custom IVR scripts, live agents, text/SMS
Collaboration with an in-home health partner to close more care gaps
Physician oversight and telehealth consultations
Remote pharmacist outreach, on-site kit distribution, education, and support
Co-branded online experience
Co-branded, custom email templates targeting specific segments
Custom branding experience inside or outside kit
Co-branded and customized letters/postcards sent to members
Are you ready to partner with the leading name in health plan solutions?